Terms & Conditions

Terms & Conditions and Refund Policy
All orders must be paid in full prior to shipping. Kloubec Koi Farm guarantees live delivery on all Koi
purchased through our website. Each Koi undergoes a thorough quarantine process before shipment. However,
we strongly recommend that all new fish be quarantined by the buyer before introduction into any pond or water
garden.

Orders for live Koi may be canceled prior to shipment; however, a 30% restocking fee will apply. This fee is
calculated based on the total value of the canceled fish and reflects the time, labor, and holding space dedicated
to preparing your order. Cancellations must be requested in writing and confirmed by Kloubec Koi Farm.
Buyers must be available to receive the shipment on the scheduled delivery date or must arrange alternative
plans with Kloubec Koi Farm in advance. If there is any loss upon arrival, a claim must be submitted within
three (3) hours of delivery and must include a clear photo of the affected fish. Upon verification, Kloubec Koi
Farm will issue either an in-store credit or a refund for the value of the lost fish. The method of compensation
will be determined based on the circumstances of the claim.

For the safety and health of our live fish population, all sales of live animals are final and non-returnable.
Returns are not accepted under any circumstances. Kloubec Koi Farm's live delivery guarantee applies only to
the moment of arrival and does not extend to any environment beyond our control, such as ponds, lakes,
quarantine systems, or other bodies of water. The purchaser assumes full responsibility for the health and well-
being of fish after delivery.

By placing an order, the buyer agrees not to initiate a chargeback or payment dispute with their credit
card provider, bank, or any other payment processor for purchases made from Kloubec Koi Farm.

Shipping costs vary by location. All Koi orders placed online are shipped via UPS Overnight Service to ensure
safe arrival. Great care is taken during packaging, and we reserve the right to determine the number of shipping
boxes required to maintain the health of the fish in transit. Local pickup is available by appointment only.
On rare occasions, a specific Koi may become unavailable due to injury or other unforeseen circumstances
before shipment. In such cases, Kloubec Koi Farm will issue a refund or apply an in-store credit for the value of
the fish.

For items other than live fish, we offer a 15-day return policy. Merchandise must be in new condition, in its
original packaging, and accompanied by the original sales receipt to be eligible for a refund. Return shipping
costs are the customer’s responsibility unless the return is due to an error made by Kloubec Koi Farm. Refunds
for eligible items will be issued within two (2) business days of receiving and inspecting the returned
merchandise.

By using this website and making a purchase, you agree to release and hold harmless Kloubec Koi Farm, its
owners, employees, and affiliates from any and all liability, claims, losses, or expenses arising from your use of
the site or breach of these terms. You also agree to indemnify and hold Kloubec Koi Farm harmless against any
damages, including legal fees, resulting from such breaches.