Shipping

Shipping Concerns? We Guarantee Live Delivery!

At Kloubec Koi Farm, we go to great lengths to ensure that your koi fish are handled with extreme care.  All Kloubec Koi are placed in heavy gauge poly-bags, inflated with pure oxygen, then nestled into cushion air-lined boxes.  All koi are packaged late in the day, shipped via UPS Overnight Service, and will arrive at your door within 24 hours after packaging.  The shipping date will be arranged with purchaser prior to any Koi shipment. 

The health and safety of your koi is our top priority! 

• You will pay the absolute LOWEST shipping rate for Next Day Air service with Kloubec Koi Farm.
• With our exclusive UPS overnight rates we are able to offer a $49.00 Flat Next Day Air Rate.
• Koi orders over $499 will have free shipping!
• Multiple Koi can be transported in one box and one shipping charge.
• We offer 2 sizes of shipping boxes. Both types have cushioned air-filled liners.
• *$49.00 Shipping and Free Shipping are only for the Domestic US Lower 48 Contiguous States.
• **Shipping to Canada is $175 Flat Fee.  Read about Canada shipping details by clicking here
• **Shipping to Hawaii requires an import permit.  Complete the import form PQ-7 by clicking here
  

How many Koi can be shipped in one box?

After your koi are placed in the box and sealed, they are shipped overnight to your front door.

Guaranteed Live Delivery!

(Koi Food, Equipment and Medications are shipped via Ground Service unless another service is requested by the customer.) 

Shipping / Return Policy - Terms and Conditions

All orders must be paid prior to shipping. Kloubec Koi Farm guarantees live delivery on all Koi purchased on its website. All Kloubec Koi go through an extensive quarantine process prior to shipping, however, Kloubec Koi Farm suggests quarantining every new fish prior to introduction to your pond or water garden. Buyer must be available to receive the shipment, or make other arrangements with Kloubec Koi Farm for alternative means. Any death-loss claim must be made within 3 hours of receipt, including a photo of Koi with tail removed. For the safety of our extensive stock no returns are allowed. Koi shall become the responsibility of the recipient upon opening of shipping bag. Local pick up is always accepted, and by appointment only. Shipping costs vary depending on your location. All online Koi orders will be shipped via UPS Overnight Service. Great care is taken to ensure that your Koi arrive live and healthy. Koi are packaged and shipped in the minimal number of packages necessary.  Kloubec Koi Farm reserves the right to determine the quantity of packages necessary for each order to ensure Koi health. On extremely rare occasions a particular Koi may become unavailable due to injury or other unforeseen occurrence. Kloubec Koi Farm reserves the right to substitute such a Koi with another Koi of equal or greater value in order to make the scheduled delivery. By using this website or purchasing from it, you agree to hold us harmless and you waive all rights and claims against the owners of this site and their affiliates, including but not limited Kloubec Koi Farm and its employees for any reason. You also agree to indemnify and hold harmless Kloubec Koi Farm, its officers, employees, agents, and assigns from and against any damages, losses, liabilities or expenses (including attorneys fees) arising from your breach of any term, condition, promise, representation or warranty contained herein.